SGI® Electronic Support is a fully integrated suite of services that work
together seamlessly to monitor and manage systems and proactively protect
against problems.
- SGI Embedded Support Partner is a software program embedded in the
operating system. It monitors SGI® machines to detect conditions that suggest
potential system problems, then alerts you and an SGI professional.
- SGI SupportfolioTM is an online resource that provides the latest updates on
patch sets and software releases. Browse manuals and technical
publications, or open and manage your own support cases.
- The SGI Knowledgebase helps you resolve system problems quickly. Log on anytime
to describe a problem or pose a question, then search a database of thousands
of possible causes, fixes, or how-to instructions.
As you use these support tools in combination to arrive at a quick resolution
of potential system problems, you'll see the benefits of a fully integrated
industry-first support solution.
For example, when SGI Embedded Support
Partner (ESP) is activated, if an anomaly is detected, SGI Electronic
Support initiates the following actions:
- Notifies you and an SGI professional
- Searches for possible fixes
- Sends you field-proven solutions to the identified system problems
The problem can be solved before you even know it exists. SGI Electronic
Support provides a smooth, seamless, multipoint support experience that saves
downtime, administrative resources, and money.
It's free. SGI Electronic Support is available, at no additional cost,
if you have a valid SGI Warranty, SGI® FullCare™,
SGI® FullExpress™,
SGI® FullExpress 7x24™, or
Mission-Critical support contract.
For more information, read the Electronic Support service brief (PDF 128K).
