Embedded Support Partner

SGI® Embedded Support Partner (ESP) is a problem-detection and solution-generating software program that's built into the IRIX® operating system and SGI ProPack™ product. This program monitors SGI machines to detect conditions that suggest potential system problems and notifies you if something is amiss.

In the event a problem is discovered, ESP alerts both SGI and you, via the notification method you prefer (plain text or encrypted e-mail, pager, or console message).

ESP can monitor a single system or group of systems for a variety of situations, including:

• Unusual environmental conditions
• Potential software and hardware failures
• Performance metrics
• Availability of systems
• Configuration changes to the parts level

You can also generate metrics reports in a standard report format. Learn how proactive support can save you money, time, and trouble in the ESP service brief (PDF 128K).

The activation process for ESP and auto-call logging is easy. To quickly register and initiate the program, you should first access the most up-to-date steps for activation, available on Supportfolio.

• Go to SGI Supportfolio, and select "SGI Knowledgebase" (under the contents on the left side of the page). Log on with your user name and password.
• In Knowledgebase, do a Quick Search for the keywords: "activate esp."

For a Technical Discussion, read the ESP White Paper (PDF 362K)